Citizen Services

The Department of Hydropower Development provides comprehensive services to citizens, communities, and stakeholders affected by or interested in hydropower development.

Service Categories

1. Public Information and Transparency

Right to Information (RTI) Services

Citizens have the right to access government information under RTI Act 2005.

How to File RTI Request:

1. Submit written request to Public Information Officer
2. Specify documents/information required
3. Pay prescribed RTI fee
4. Receive response within 30 days
5. Appeal if unsatisfied

Contact: Komli Mathew Pakmen, PIO Phone: 8731931119 Email: commrdhpd.arn@gmail.com

Documents Typically Available:

• Project policies and agreements
• Environmental clearance documents
• LADF utilization reports
• Committee meeting minutes
• Annual progress reports
• Compliance monitoring reports
• Audit findings

Processing Time: 30 days (standard), 45 days (complex cases)

Appeals: Appeals to Appellate Authority if RTI denied

2. Grievance Redressal Services

Project-Related Grievances

For persons affected by hydropower projects:

Grievance Categories:

• Environmental impact concerns
• Resettlement and rehabilitation issues
• LADF project selection and implementation
• Employment opportunity problems
• Community benefit delivery gaps
• Compensation disputes
• Livelihood restoration concerns

Filing Grievance:

1. In Person: Visit DHPD office in Civil Secretariat
2. By Post: Send written complaint with details
3. By Email: commrdhpd.arn@gmail.com
4. By Phone: Contact PIO at 8731931119
5. Through LADF Committee: Local grievance receipt

Required Information:

• Grievance description
• Project name and location
• Your name and contact details
• Supporting documents
• Desired resolution

Resolution Process:

1. Acknowledgment (within 3 days)
2. Initial Assessment (within 7 days)
3. Investigation (within 15-30 days)
4. Proposed Resolution (within 45 days)
5. Final Resolution (within 60 days)
6. Appeal (within 30 days of decision)

Escalation Levels:

• Level 1: Project site manager
• Level 2: District Collector
• Level 3: State Level Monitoring Committee
• Level 4: DHPD Commissioner
• Level 5: State Government Appeal

3. Local Area Development Fund (LADF) Services

LADF Information and Support

LADF Committee Assistance:

• Identification of development needs
• Project proposal preparation support
• Implementation monitoring
• Fund utilization tracking
• Community benefit verification

LADF Project Categories:

• Education: Schools, colleges, training centers
• Health: Clinics, hospitals, health programs
• Water: Drinking water systems, sanitation
• Infrastructure: Roads, community buildings
• Livelihood: Skills training, business support
• Environment: Afforestation, watershed management

How to Participate:

1. Attend Village Meetings: Annual community consultation meetings
2. Voice Priorities: Share community development needs
3. Identify Projects: Propose specific development projects
4. Participate in Committee: Join LADF committee if selected
5. Monitor Implementation: Track project execution
6. Provide Feedback: Share community satisfaction

Contact Local LADF Committee:

• Through Village Headman
• Through District Collector
• Through DHPD office
• Phone: 8731931119 (PIO)

LADF Success Stories:

• 50+ schools built through LADF
• 30+ health centers established
• 20,000+ families with clean water
• 2,000+ trained in vocational skills
• 500+ small enterprises established

4. Community Information Services

Project Information Dissemination

Information available on:

• Project location and development timeline
• Environmental and social safeguards
• Employment opportunities
• Community benefit packages
• LADF allocation and utilization
• Rehabilitation and resettlement plans
• Contact information for project officials

Information Services:

Pamphlets and Brochures:

• Available in English and local languages
• Cover key project information
• Free distribution to communities
• Online availability

Community Meetings:

• Annual project information meetings
• Quarterly progress update meetings
• Grievance hearing sessions
• LADF planning meetings
• Emergency situation briefings

Public Notice Boards:

• Posted at community locations
• Updated regularly with project news
• Contain contact information
• Announce meetings and decisions

Website Information:

• Project summaries
• Current status updates
• Committee schedules
• Document downloads
• Grievance submission

5. Employment and Livelihood Services

Employment Opportunity Information

Construction Phase Employment:

• Unskilled labor positions (minimum 10% local hiring)
• Semi-skilled positions
• Skilled positions
• Supervisory positions
• Management positions

How to Apply:

1. Contact project site office
2. Submit application with documents
3. Attend interviews
4. Provision of skills training if required
5. Employment placement

Skill Development Programs:

• Vocational training offered
• LADF-supported training centers
• Livelihood support programs
• Apprenticeship opportunities
• Entrepreneurship support

Contact: Project developer or DHPD office

6. Environmental and Social Safeguard Services

Environmental Compliance Information

• Environmental Impact Assessment reports
• Pollution monitoring results
• Water quality testing
• Air quality monitoring
• Biodiversity protection measures
• Environmental restoration plans

Social Safeguard Services

• R&R plan information
• Compensation guidelines
• Livelihood restoration details
• Community consultation schedules
• Grievance redressal for social issues
• Third-party monitoring reports

Access to Information:

• Through DHPD office
• Through SLMC chairman
• Through RTI requests
• Through project website
• At public information centers

Accessing Services

DHPD Office Location

Address: Department of Hydropower Development Civil Secretariat, Block 3 Itanagar - 791111 Arunachal Pradesh, India

Office Hours: Monday to Friday, 9:00 AM to 5:00 PM IST

Contact Information

Public Information Officer Komli Mathew Pakmen, Under Secretary Phone: 8731931119 Email: commrdhpd.arn@gmail.com

Commissioner's Office Email: commrdhpd.arn@gmail.com

District Collectors (for local matters)

• Contact information at district headquarters

Service Request Methods

In Person: Visit office during working hours

By Mail: Department of Hydropower Development Civil Secretariat, Itanagar - 791111

By Email: commrdhpd.arn@gmail.com

By Phone: 8731931119 (PIO)

Online: Website grievance submission form (when available)

Important Information

Response Times:

• Acknowledgment: Within 3 business days
• Inquiry resolution: 15-30 days
• Grievance redressal: 45-60 days
• RTI requests: 30 days

Document Requirements:

• Identity proof for verification
• Details of grievance/inquiry
• Supporting documentation
• Contact information

Fees:

• Most services free
• RTI requests: Prescribed fee (nominal)
• Document copies: Cost recovery basis

Quality Assurance

Citizen Feedback: Regular feedback collection for service improvement

Complaints: Additional mechanism for service quality complaints

Monitoring: Performance indicators track service delivery

Regular Review: Services updated based on citizen needs

Related Services

• Project Information: About DHPD
• Legal Services: Legal Framework
• LADF Services: LADF Guidelines
• Committees: Clearances and Committees
• Documents: Document Library