Grievance Redressal
Citizens can lodge complaints and track resolution through the CPGRAMS portal — the official online grievance system for Government of India public authorities.
What is CPGRAMS?
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform developed by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India. It enables citizens to submit grievances to public authorities and track their resolution status in real time.
The Department of Hydropower Development, Arunachal Pradesh is integrated with CPGRAMS. Citizens can use this portal to submit complaints about departmental functioning, project impacts, clearance delays, or any other matter related to DHPD's operations.
How It Works
Register & Log In
Create a free account on the CPGRAMS portal using your mobile number or email.
Lodge Your Grievance
Select the relevant ministry/department, describe your grievance clearly, and attach supporting documents if any.
Receive Acknowledgement
You will receive a unique registration number to track the status of your complaint.
Track & Get Resolution
Monitor progress online. The concerned officer must resolve or respond within the stipulated timeframe.
File a Reminder or Appeal
If unsatisfied with the response, you can file a reminder or escalate to a higher authority through the portal.
Lodge Your Grievance Online
Submit complaints, track status, and receive updates through the official CPGRAMS portal.
Seeking information rather than resolving a complaint? Use the RTI filing procedure to formally request information from the department under the RTI Act, 2005.